Iceberg Cultural Intelligence
 
 

CROSS-CULTURAL
MANAGEMENT

 
The ability to communicate effectively and develop trusting relationships with colleagues and clients from other cultures is a critical skill in today’s globalized world. Through our programs we help to transform cultural differences into a source of competitive advantages.
 
Inteligencia cultural para profesionales globales
Ya sea por un viaje internacional, la llegada de colegas extranjeros, un centro de servicios compartidos o un equipo global, las diferencias culturales nos presentan un abanico de desafíos imprevistos. Trabajamos para que los participantes:

  1. Reconozcan e interpreten adecuadamente las diferencias culturales
  2. Comprendan cómo varían los estilos de comunicación entre distintos países
  3. Gestionen efectivamente los potenciales conflictos interculturales
  4. Mejoren su desempeño global a través de la adaptación cultural

Inteligencia cultural para líderes globales
Diferentes culturas tienen diferentes expectativas del liderazgo, y un líder global efectivo necesita encontrar las maneras para tender puentes entre ellas. Acompañamos a los líderes en el proceso de:

  • Adaptar su estilo de liderazgo de acuerdo al perfil cultural de sus colaboradores
  • Gestionar estratégicamente la diversidad cultural: saber cuándo minimizar, adaptarse o integrar las diferencias culturales
  • Inspirar, motivar y potenciar el desarrollo de personas de diferentes culturas
  • Aumentar el engagement y la productividad de un equipo multicultural

Inteligencia cultural para negocios internacionales
Las gestiones comerciales se basan en la continuidad de las relaciones con clientes, inversores e intermediarios. Sin embargo las diferencias culturales impactan directamente en la forma en que las relaciones empiezan y se desarrollan. Con posibilidad de trabajar sobre más 50 países, acompañamos a las empresas a:

  • Conocer y comprender los valores y preferencias culturales del país objetivo
  • Adaptar las técnicas de venta y negociación a la cultura objetivo
  • Gestionar el proceso de construcción de relaciones y toma de decisiones con personas de otras culturas
  • Conocer las reglas protocolares en los negocios interculturales

Whether through the regional structure of your company, an international business trip, a global shared services center or a global team, cultural differences present us with a range of unforeseen challenges. We want out participants to:

  1. Recognize and correctly interpret cultural differences
  2. Understand how different communication styles vary between countries
  3. Effectively manage potential intercultural conflicts
  4. Improve global performance through cultural adaptation

Different cultures have different expectations of leadership, and an effective global leader needs to find a way to bridge those expectations. We accompany leaders through the process of:

  • Adapting his/her leadership style according to the cultural profile of his/her collaborators
  • Strategically managing cultural diversity: knowing when to minimize, adapt to or integrate cultural differences
  • Inspiring, motivating and maximizing the contributions of people from different cultures
  • Increasing the engagement and productivity of a multicultural team

Business negotiations are based on the continuity of relationships with clients, investors and intermediaries. However, cultural differences directly impact the way relationships start and develop. With the possibility of working in more than 50 countries, we assist companies in:

  • Knowing and understanding the values and cultural preferences of the target country
  • Adapting their sales and negotiation techniques to the target culture
  • Managing relationship-building and decision-making processes with people from other cultures
  • Understanding intercultural business protocols

 

OUR CROSS-CULTURAL KIT

 

Cultural Profile Test

Online questionnaire to define the personal cultural profile of the participants and compare it to the countries of interest.

Intercultural Sensitivity Test

Test to measure the readiness level of a person to effectively perform in a multicultural context.

Iceberg Connect:

Virtual e-learning platform for global professionals and follow up of their development.

Intercultural expert network:

We have cross-cultural trainers with the expertise in the culture of several countries.

Developmental Model of Cultural Intelligence:

Our programs strive to develop three key areas that form Cultural Intelligence:

About our cross-cultural training programs:

 
  • Face to face, virtual or blended
  • Dynamic, experiential and interactive
  • Case studies based on participants’ real situations
  • Adapted to the cultures and interests of the client
 

Our programs can be aligned with organizational needs in the following ways:

 
  • By incorporating them into an annual training plan or corporate university
  • By including them as part of a leadership development program
 
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Case of success: Creating leaders with cultural intelligence for the new regional structure (Spanish only):

 
CLICK HERE

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